Ronaillabs
App: Lunara AI / Aura Effective date: September 7, 2026 Last updated: September 7, 2026

Lunara AI Privacy Policy

This policy applies to Ronaillabs AI companion apps published under names such as Lunara AI, Aura, or AI Companion Assistant, depending on the store listing and product version.

AI companion apps process user-provided chat content to generate responses, personalize the experience, maintain safety, and support account and subscription features.

1. Summary

The app may include account sign-in, onboarding, personalized AI characters, chat history, reporting tools, subscriptions, analytics, crash reporting, and moderation workflows. The exact data processed depends on what the user does in the app.

2. Data we handle

2.1 Account, profile, and onboarding data

  • Email address, authentication identifier, display name, sign-in provider, and account status.
  • Age range or eligibility signals where needed for age-aware product boundaries.
  • Selected companion, avatar, communication style, interests, preferences, and onboarding answers.
  • Language, region, app settings, notification preferences, and account deletion request history.

2.2 Chat and AI interaction data

  • User messages, prompts, companion responses, conversation context, and feedback.
  • Reports, blocked content signals, moderation decisions, and abuse-prevention metadata.
  • Conversation identifiers and timestamps used to provide continuity and safety review.

2.3 Subscription, diagnostics, and technical data

  • Purchase status, subscription plan, entitlement state, renewal/cancellation state, and app-store transaction confirmation.
  • Device model, operating system, app version, approximate region, language, crash logs, performance data, and usage events.
  • Advertising identifiers or attribution data only if ads, campaigns, analytics, or platform services require it and the platform permits it.

3. Why we use this data

  • AI responses: process prompts and conversation context to generate and improve the in-app chat experience.
  • Personalization: remember companion choices, onboarding answers, language, preferences, and conversation style.
  • Safety: enforce usage rules, detect abuse, review reports, prevent harmful content, and maintain child-safety standards.
  • Account operation: create accounts, authenticate users, preserve settings, and process deletion requests.
  • Subscriptions: verify purchases, unlock paid features, restore entitlements, and handle billing support.
  • Reliability: diagnose crashes, measure performance, prevent fraud, and improve product quality.
  • Compliance: meet legal, tax, accounting, platform, safety, and app-store disclosure obligations.

4. AI processing notice

User messages may be processed by AI infrastructure providers to generate responses, maintain context, apply safety systems, and operate the app. AI outputs may be inaccurate, incomplete, or inappropriate. The app is not a substitute for professional legal, medical, financial, mental-health, or emergency advice.

5. Safety, moderation, and reporting

We may review reports, safety signals, and relevant conversation context to investigate abuse, enforce policies, block harmful behavior, comply with child-safety obligations, and protect users. Reports may include message excerpts, account identifiers, timestamps, and technical context.

6. Google Play and App Store disclosures

Because this app includes AI chat, account functionality, subscriptions, analytics, and safety workflows, store privacy summaries may include categories such as contact information, user content, identifiers, purchases, diagnostics, app activity, and approximate location where applicable. These summaries are maintained to align with Google Play Data safety and Apple App Privacy requirements.

7. Sharing

We do not sell personal information. We may use service providers for authentication, cloud hosting, databases, AI processing, analytics, crash reporting, subscription validation, fraud prevention, support, and safety tooling. These providers process data only as needed to provide their services or as described in their own terms and policies.

8. Retention

Account and profile data is retained while the account is active. Chat data may be retained to provide conversation continuity, support safety review, debug issues, prevent abuse, and improve reliability, subject to legal limits and deletion requests. Billing and transaction records may be retained longer where required by app stores, tax, accounting, fraud prevention, or legal obligations.

9. Account and data deletion

Users can request deletion through in-app deletion controls where available or through the public Account Deletion page. Some records may be retained for limited legal, security, fraud prevention, billing, or backup reasons.

10. User choices

  • Update profile and preferences in the app where controls are available.
  • Delete messages or accounts where app controls are available.
  • Manage subscriptions through the app-store account used for purchase.
  • Manage analytics, ad tracking, and notification permissions through device settings where available.

11. Children and restricted content

The app must be used only by users who meet the age requirements shown in the store listing and applicable law. Ronaillabs prohibits child sexual abuse and exploitation content and maintains a separate Child Safety Standards page.

12. Changes

We may update this policy as AI features, app-store requirements, safety systems, subscriptions, or service providers change.

13. Contact

  • Company: Ronaillabs
  • Support and privacy email: support.ronailabs@gmail.com
  • Legal email: legal@ronailabs.com
  • Website: https://legal.ronailabs.com